REDCLIFFE LABS TERMS OF USE

Welcome to redcliffelabs.com - your smart diagnostic lab. Please read these Terms & Conditions carefully before you access any information and utilize Redcliffe Diagnostic Labs services. By agreeing to our Terms of Use, you acknowledge that you accept these terms & conditions and will abide by them. If you do not agree with our terms of use, you should stop accessing the information or using the services. The content available on this website is related to redcliffelabs.com and is the property of Redcliffe Lifetech Private Limited & Redcliffe Lifescience Private Limited with its registered office at H55 Electronic City, Noida, Uttar Pradesh, 201301. Redcliffelabs.com is India’s smart diagnostic test @home service provider that offers quality collection and testing services across its network of labs and a notable number of experienced phlebotomists.

The website or the internet platform is referred to as Redcliffe Lifesciences or Redcliffe Labs or Redcliffe Diagnostics and we refer to ourselves as “We”, “Us” Or “Our”. We control and manage the website on our own. We reserve all rights to make changes or amendments in our terms of use at any time without prior intimation by posting changes on www.redcliffelabs.com website. The users who agree to these Terms & Conditions of Redcliffe Labs are responsible for keeping a check on the information posted on the website and changes made in the terms of use.

By using, browsing or in any way transacting on the website, or using any services, you indicate that you agree to be bound by these Terms & conditions mentioned herein. In addition, by impliedly or explicitly accepting our Terms & Conditions, you also agree to be bound by Redcliffe Labs’ policies, including the Privacy Policy, and such other rules, regulations, policies, terms of use as are applicable under the appropriate law(s) in India and other countries for the purposes of using, browsing or transacting on our website, or utilizing any of the services, and such rules, regulations, policies, terms of use shall be considered to be integrated into, and perceived as part and parcel of these Terms & Conditions. However, if users wish to move away from the website to a third party website, they may be subject to other terms and conditions of use and privacy policy, as may be provided on such a website. In such an event, the terms of use and privacy policy pertinent to that website will administer their use of that website.

By using this website, you may agree and give consent to the following terms of use:

• In case of non-acceptance with any pertinent conditions, rules or regulations, or the agreement by a website visitor, Redcliffe Labs has the right to instantly cease the access or usage rights of the User to the services and to eliminate unaccepted information.

• Redcliffe Labs may reveal or transfer perceptive personal data / information to the point where it is important to offer the services, to another entity or person, as mentioned in our Privacy Policy.

• Redcliffe Labs reserves the right at any time to refuse or suspend access to any or all segments of/services offered through the website to any user, who we believe, has disagreed with any of the conditions of these Terms of Use/Agreement.

ELIGIBILITY

By using the Website and/or availing the Services, users represent and warrant that they have the right, authority, and capacity to agree with the Company policies in respect of the Services being offered and to abide by all of the conditions set forth herein.

1. You are responsible for all the transactions you make under your name or account.

2. You are 18 years of age or over and have the legal rights to agree with the form of the binding contract in your jurisdiction.

3. You signify and warrant to the Company that you will use the services in a manner dependable with all the pertinent rules and regulations.

Services and Terms of Use

To access some of the contents or services available on redcliffelabs.com website, users will need to create an account. For account creation, users are asked to fulfill the registration process by filling in the form the following details:

• Age

• Name

• Date Of Birth

• Gender

• Phone Number

• Email Id

• Address

By filling in your details, you agree that Redcliffe Labs will rely on the data you have provided and thus you hereby guarantee that any and all information provided by you in the process of account creation is reliable and accurate.

Redcliffe Labs offers services through the Website to assist customers/ users to get reliable diagnostic tests with exclusive health diagnostic packages.

The comprehensive health packages include a combination of customized diagnostic tests that the Company offers and customers/users are informed from time to time about the health packages by the information mentioned on the company website.

These diagnostic health packages also include home service (if available, at the nearest testing centre), wherein customers/users are provided with the home sample collection service.

When a user/customer places a request to avail test booking or E-Health Packages, a unique Order ID is generated in the name of the Customer.

The Order ID and other details related to diagnostic services are sent to the customer’s on their registered email-Id and via SMS on their registered mobile number.

Redcliffe Labs holds the right to make changes in the nature of services and offers mentioned in the E-Health packages. The changes will be notified to the users/ customers on the website.

Users may not utilize the services for motives of examining their accessibility, performance or functionality, or for any other standardized or competitive purposes.

The user is hereby given a restricted, non-exclusive, non-transferable right to use our services exclusively for user’s personal non-commercial use and in agreement with the permitted Terms & Conditions provided herein. Without restriction to the preceding, in the event the user is expelled from undertaking lawfully binding requirements under the Indian Contract Act, 1872, or are for any reason, unable to offer ‘Consent’ as per the Information Technology (Reasonable safety practices and methods and sensitive personal data or information) Rules, 2011, the user is not entitled to register for, use or utilize the services available on the Website.

Redcliffe Labs will offer the necessary support for the services at no additional cost, and/or advanced support, if bought separately, and will use commercially practical efforts to make the services accessible. Redcliffe Labs will offer the services only in compliance with pertinent laws and government regulations.

Redcliffe Labs may, at its sole prudence, defer or restrict User’s ability to use or access the Website at any time without prior intimation. This may be done in the view of investigations for complaints or alleged violations of these Terms & Conditions, or for any other reason. Redcliffe Labs reserves all the rights to control profiles of diagnostic centres to make them more appropriate for Package navigations on the Website. If users find any incorrect data on the Website, they can correct it themselves or contact Redcliffe at [email protected] instantly for such issues. Redcliffe Labs shall not be held responsible for any event in this regard.

Users shall be bounded by terms of use of this Contract. Any violation of the agreement gives the right to the Redcliffe Labs to take required action against the user.

Shipping and delivery of reports: Redcliffe Labs offer users the top-notch experience at every step of the journey. We assure users that all due preventive measures are taken so that their report reaches you on time and intact.

Sample collection and Report Generation at Redcliffe Labs

Sample collection is scheduled based on the booking date of tests. Users can also reschedule the sample collection as per the available time and slot.

Users may experience delay in a scheduled sample collection due to uncertainties, any ongoing pandemic restrictions, political issues and weather conditions etc. Any delay or cancellation will be timely informed to the user. Users need to keep a check on their messages and emails regularly for recent updates.

Post sample collection, reports are usually generated within 24-48 hours from the time the sample is sent to the labs for examination, however some tests shall have longer processing times and shall be informed to the user at the time of sample booking / collection. In some cases, there are chances that users may experience delay in test results. Users hereby agree to bear the delay that they may have to experience.

Offers and Coupon Code

Express Slot Charge - Health Test Booking (Within 2 hours)

By proceeding with the booking of a health test within the express slot, the customer acknowledges and agrees to abide by these terms and conditions governing the Express Slot Charge.

Active Coupon Codes With T&Cs

All the Redcliffe coupon codes are the offering of Redcliffe  Lifetech Private Limited and T&Cs of all the coupons vary Coupon to Coupon and the company has all the rights to change the T&Cs anytime.

Other Marketing Campaigns

• 1. GENERAL:

  1. “Book Test in 1 Minute” is an offering by Redcliffe Lifetech Private Limited (hereinafter referred to as“Company” or “We” or “Our” or “Us” ). You can access the offering either by accessing the ‘Redcliffe Labs’ tab on the Platform ( www.redcliffelabs.com) or by directly contacting us at our designated phone numbers displayed on our website or marketing collateral or touchpoints between 9 AM - 8 PM on any day of the week other than on public holidays. The Company is registered under the Companies Act, 2013, having its registered office at H. No. 55, 3rd Floor, Sector-63, Noida, Gautam Buddha Nagar, Uttar Pradesh, India-201301.

  2. For the purpose of these Terms, wherever the context so requires "You", “Your” or "User" shall mean any natural or legal person who accesses or uses or avails or offers to avail any of our Services.

  3. Please note that if you access the services of the Company hereinafter “Service” through a tab onwww.redcliffelabs.com(the “Platform”), to the extent applicable and not conflicting with any of the specific terms and conditions contained in these terms, the provisions of the Platform shall apply including General terms, terms on Eligibility of Use, User Obligations, Usage Conduct, Intellectual Property Rights, Disclaimer of Warranties and Liabilities, Indemnification and Limitation of Liability, Violation of Terms, Termination, Governing Law, General Provisions, Online Report Consultancy and User Account Password and Security.

• 2. SCOPE OF SERVICE:

  1. The Company is providing the aforesaid offering through its online portal www.redcliffelabs.com, app and through its designated contact numbers as aforesaid.

  2. The customer/ user has the option of booking for the services provided by the Company by clicking on the call and talking to our customer support executives or health advisors or they could fill up the form provided on the aforesaid website hyperlink of the Company. The Customer/ user would be redirected to a window where the Customer has to furnish the details such as name, age and/or city.

  3. Upon furnishing the details, the Customer/user will receive a call from the assignee of the Company in a time duration not limited to ____1__minute. The aforesaid call is subject to the duration required on receiving the Customer/user details by the assignee of Company through the online portal. Sometimes, due to the huge volume of calls to the call centre or technical glitch or network issue or server down issue or any other unforeseen glitch or issues , the time taken to connect with the customer might exceed by 1 minute.

  4. The assignee of the Company shall then record the details of the services which is required by the Customer/ User and shall book an appointment on behalf of the Customer/ user for the aforesaid services.

  5. Book test in 1-minute campaign highlights the accessibility of the platform in 1 minute where users/customers can start booking their tests or packages.

• 3. NO LIABILITY OF COMPANY:

  Without prejudice to the information provided above, the Company and the Platform shall not be liable in any manner for and towards:

  1. Any delay/ failure to record the details or confirm booking due to cellular traffic and loss of cellular connection.

  2. Any unauthorized access to, use, or alteration of Your transmissions or data, pursuant to Your engagement with the Company, or

  3. Any type of inconvenience suffered by the User due to a failure on part of data collected through the aforementioned hyperlink.

  4. Any type of inconvenience suffered by the User due to late show-up, rescheduling, or cancellation of confirmed appointments, differences in the fee charged, inappropriate treatment and other allied difficulties, or

  5. Any deficiency, inadequacy, unsuitability or negligence in the delivery and performance of the healthcare services by the Company

  6. Any deficiency in services offered on the online portal; or

  7. any other incident that occurred in connection with the choice made by the User, based on the information available through our Services.

• 4. PERSONAL DATA:

  The Company may collect some personal information, including sensitive personal data or information from the User for the purposes of providing facilitation services including scheduling appointments. This may include records of any such communications exchanged between the User and the assignee of the Company along with the data of the User/ Customer recorded on the online portal which shall be collected and stored in the Company or its affiliate’s servers, subject to the express consent of the User.

Subscription Plan (Super Membership Plan) Terms of use

1. XXXX Program is the marketing program (“Program”) offered by Redcliffe labs, a digital platform managed by Redcliffe labs.

2. The validity of the Program (“Term”) will be as per the plan selected and enrolled by the customer (“Member”).

3. The discounts and cashbacks offered under this Program shall be applied only at the time of payment checkout by the Member.

4. The offerings under this Program will differ with the different categories as may be selected by the Member.

5. The Program is non-transferable.

6. The benefits of the Program will be provided within 24 hours of service delivery/fulfillment of completing the transaction.

7. By enrolling in the Program, a Member consents to allow Redcliffe labs to use, disclose, store, process, transfer, etc. his/her personal and other sensitive personal data or information as provided by the Member at the time of enrolment by Redcliffe labs or any of its subsidiaries, associates, affiliates or group companies for the purpose of this Program only.

8. As a prerequisite to becoming a Member of the Program, a Member is required to provide mandatory information including full name, valid and active Indian mobile number. He/she shall be governed by such Terms and Conditions as may be prescribed for Membership from time to time.

9. The Program will be issued solely at the discretion of the management and the final discretion on all matters relating to the Membership shall rest with Redcliffe labs. The Program cannot be availed for transactions carried out at Collection centers/physical stores operated by Redcliffe Labs.

10. Redcliffe Labs reserves the right to add, alter, amend, modify and revise the aforesaid terms and conditions at any time and in its sole discretion without prior notice, intimation and permission

11. Benefits and offers available through the Program may be changed or can be withdrawn/discontinued (either temporarily or permanently) without prior notice, intimation or permission. Customer agrees that Redcliffe Labs will not be responsible or liable, in any manner, for any liability, losses, damages, injuries or expenses incurred by the Customer, arising from such change or withdrawal or use of such offers.

12. The Program cannot be canceled by the Member and the Member is not eligible for a refund and cancellation of the fees. In special circumstances, the request for cancellation may be taken into consideration by the management on case-to-case basis and the fees may be refunded to the Member in sole discretion of the management

13. Any disputes arising out of the Program shall be governed by the laws of India. Any legal action or proceedings related to this Program shall be subject to the exclusive jurisdiction of the courts in Delhi. The existence of a dispute, if at all, shall not constitute a claim against Redcliffe Labs.

14. If any Member has any grievance, comment, question or suggestion regarding any of the terms of this Program, please contact our team through help section available in the account page.

15. If any provision of these Terms and conditions is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms and conditions and shall not affect the validity and enforceability of any of the remaining terms.

16. The Member accepts and acknowledges that Redcliffe Labs shall not be liable for any loss or damage caused to the Member as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures(which are not caused due to the fault of Redcliffe Labs or the third party service providers), or any other delay or default or deficiency or failure which arises from causes beyond Redcliffe Labs reasonable control.

17. By accepting these Terms and Conditions, the Member also accepts and agrees to be bound by Redcliffe Labs policies, including Redcliffe labs Terms & Conditions(as set out here  https://redcliffelabs.com/terms-of-use) and the Privacy Policy (as set out on our website    https://redcliffelabs.com/privacy-policy ), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of availing any of the services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms and Conditions

Referral Programme

INTRODUCTION: This Agreement contains the complete terms and conditions that apply to an Individual's participation in the Redcliffe Referral Program (the "Program"). As used in this Agreement, "we", "us", or "our" means Redcliffe Lifetech Private Limited or any of our affiliate; parent; or group companies and our successors and assigns, as the case may be, and "you" means the applicant.

ENROLMENT: Participation in the Program is limited to parties that lawfully can enter into and form contracts under applicable law. To begin the enrollment process, you will submit a complete Program Application via the Redcliffe Site. We will evaluate your application in good faith and will notify you of its acceptance or rejection.

BENEFITS:
For the Referrer:-

• Successful referral is defined as one wherein the Referee books the test all through the report generation. Any benefits to the Referrer shall get accrued only after the successful report generation.
• The Referee shall be new users only
• The Referrer will be rewarded with the offer valid at the date/time of Referee’s report generation and not with the offers running at the date/time of referring
• The Referrer will get a 5 vouchers per month per successful referral that shall entitle them to 100 points.
• Vouchers shall be transferable in nature
• Vouchers will be sent on Referrer’s registered email ID, SMS and mobile notification
• For every referral, Referrer is required to generate a new link from his app in order to avail the latest rewards. If Referrer shares an older link, he may not be eligible for our latest offers
• The gift voucher is valid for 15 days from the date of issuance
• The Referrer should be an existing Client/Customer with Redcliffe Labs.

For the Referrer:-

• The Referee shall be entitled to a 20% discount on booking of any test.

Misuse and/or fraud

1. Any misuse of Rewards or any other features, benefits and services provided to you as a Referee, is prohibited and will cause your membership to be cancelled with immediate effect unless we decide otherwise. Misuse includes, but is not limited to:

   • a) Engaging in any illegal or fraudulent activities;
   • b) Giving misleading information to us, and/or any representatives of ours and/or our Redcliffe Referral Program;
   • c) Refusing to follow instructions given by us and/or our representatives in order to audit your Redcliffe Referral Program.

2. We have the right to investigate your Redcliffe Referral Program membership account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your Redcliffe Referral Program account and/or accumulated Red Cash for any redemptions for Rewards.

3. We may choose to take legal action against any Member whom we find to be in breach of any provision of these Terms and Conditions.

Personal data changes

1. You will be required to provide us with a valid and up to date mailing/postal address and email address. If you change your mailing/postal address and/or email address, you should notify us via the Redcliffe Website as soon possible.

2. You must notify of us without delay, via the Redcliffe Referral Program Portal or via email, of any changes/corrections to your name and/or date of birth, a passport copy or relevant document is required and must be submitted to the Redcliffe Referral Program Portal via email.

Personal Information

Any personal information about you which you supply us with or we collect about you is governed by Redcliffe Lab’s privacy policy, a copy of which is available for review on the Redcliffe Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

No warranties

1. All Rewards and other content on the Redcliffe Referral Program website are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from us either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

2. We do not warrant or represent that the content on the Redcliffe Referral Program Website or any Linked Site is complete or up-to-date. We are under no obligation to update any content on the Redcliffe Referral Program Website or any Linked Sites. We may change the content on or make improvement or changes of the Redcliffe Referral Program Website at any time without notice.

Limitation of liability

1. The information, products, and descriptions of Rewards and other services published on the Redcliffe Loyalty Program Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance Redcliffe Labs will be liable for any loss or damage caused by your reliance on information obtained through the Redcliffe Loyalty Program Website or any Linked Site or your reliance on any Reward obtained.

2. You expressly acknowledge and agree that Merchants are independent contractors none of whom are employees or agents of Redcliffe Labs.

3. Redcliffe Labs reserves the right to seek all remedies available at law and in equity for any misuse of the Redcliffe Loyalty Program Website and/or violations of these Terms and Conditions, including the right to block access to the Redcliffe Loyalty Program from a particular internet address. You are deemed to have consented to receive communication from Redcliffe Labs electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing.

Copyright/Trademark

The trademarks, logos and service marks (collectively referred to as "Marks") displayed on the Redcliffe Referral Program Website are our property. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without our written permission, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the Redcliffe Referral Program Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Redcliffe Referral Program Website for commercial or public purposes.

Changes or termination

1. We may change the rules applicable to the Redcliffe Referral Program (including all or part of these Terms and Conditions) in whole or in part, at any time without notice. However we will make reasonable efforts to give you prior notice of the changes and any such changes to the rules applicable to the Redcliffe Referral Program shall apply with effect from the first date of their publication.

2. We have the right to terminate the Redcliffe Referral Program at any time. We will make reasonable efforts to give you prior notice of the termination of the Redcliffe Referral Program.

3. We reserve the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions made by us shall be final and conclusive in each case. These Terms and Conditions supersede all previously published terms and conditions in respect of the Redcliffe Referral Program.

4. We shall not be liable for any loss or damage, whether direct or indirect, resulting from the termination or change of the Redcliffe Referral Program or any of the services, benefits, facilities or arrangements which are available to Members pursuant to the Redcliffe Referral Program.

Loyalty program

Introduction

These Terms and Conditions form the basis of the VIP Membership Program (hereinafter referred to as the “Redcliffe Loyalty Program”]. They apply to the relationship between you (being a Member (or prospective Member) of the Redcliffe Loyalty Program, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly), are intended to protect both you and Redcliffe Labs. It is your responsibility to read and understand them: they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. In these Terms and Conditions, the words defined in clause 14 shall have the meanings given to them in that clause. These Terms and Conditions are effective as on the date of their publication and may be changed/modified/terminated by Redcliffe Labs at any time.

Enrolment

1. By completing and submitting an Enrolment Form to join the Redcliffe Loyalty Program you are signifying your acceptance of these Terms and Conditions.
2. Unless Redcliffe Labs expressly specifies otherwise (at its sole discretion), membership of the Redcliffe Loyalty Program is open only to individuals, it is not open to companies, trusts, partnerships, or other entities.
3. Redcliffe Loyalty Program is not transferable.
4. Redcliffe Loyalty Program shall only be open to direct customers. This precludes and bars anyone who is working in the capacity of a trader, distributor, reseller, commission agent, or mediator.
5. Subject to our acceptance of your Enrolment Form, the start date of your membership of the Redcliffe Loyalty Program will be the date on which your Enrolment Form was accepted by Redcliffe Labs, and a confirmation thereof was sent to you on the email address mentioned in the Enrolment form.
6. It is your responsibility to ensure that you take appropriate care of your credentials to prevent unauthorized persons from accessing your Redcliffe Loyalty Program membership account.
   Redcliffe Labs assumes no responsibility for and is not liable for any unauthorized access by third parties to a member's account and/or account information, including but not limited to any unauthorized award transaction made from the account, except as provided under applicable laws. Redcliffe Labs assumes no obligation to re-credit any unauthorized mileage withdrawal made by third parties. Redcliffe Labs reserves the right to review, in its sole discretion, requests for re-crediting unauthorized mileage withdrawals provided such request is made to Redcliffe Loyalty Program within three months of the unauthorized withdrawal.
7. If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you apply, which will determine the maximum total discount you can receive.
8. Redcliffe Labs may accept or reject any application for the Redcliffe Loyalty Program, at its sole discretion.

Misuse and/or Fraud

1. Any misuse of Rewards or any other features, benefits, and services provided to you as a Member, is prohibited and will cause your Redcliffe Loyalty Program membership to be canceled with immediate effect unless decided otherwise. Misuse includes, but is not limited to:
   1. Engaging in any illegal or fraudulent activities;
   2. Giving misleading information to Redcliffe Labs, and/or any representatives of Redcliffe Labs;
   3. Refusing to follow instructions given by Redcliffe Labs and/or its representatives to audit your Redcliffe Loyalty Program.
2. Redcliffe Labs has the right to investigate your Redcliffe Loyalty Program membership account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your Redcliffe Loyalty Program account and/or accumulated Red Cash for any redemptions for Rewards.
3. Redcliffe Labs may choose to take legal action against any Member in case of any breach of any provision of these Terms and Conditions.

Personal data changes

1. You will be required to provide Redcliffe Labs with a valid and up-to-date mailing/postal address and email address. If you change your mailing/postal address and/or email address, you should notify Redcliffe Labs via the Redcliffe Website as soon as possible.
2. You must notify Redcliffe Labs without any delay, via the Redcliffe Loyalty Program Portal or email, of any changes/corrections to your name and/or date of birth, A passport copy or relevant document is required and must be submitted to the Redcliffe Loyalty Program Portal via email.

Benefits

1. Enrollment in the Redcliffe Loyalty Program shall entitle You to enjoy a 10% discount (“Discount”) across the applicable pathology tests. This discount can or cannot be clubbed with any other discounts or offers that Redcliffe Labs may be running from time to time.
2. If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you apply, which will determine the maximum total discount you can receive. The final discount for such cases shall be decided as per the upper limit percentage pre-defined for the respective coupon code.
3. You shall also be entitled to the following benefits under the Redcliffe Loyalty Program:
   • No convenience fee or sample collection for Premium slots except express slots.
4. Above benefits can be used by you for only 10 bookings for each month. Bookings made more than 10 bookings per month shall be chargeable as per the regular applicable rates

Personal information

Any personal information explicitly or implicitly provided by you or collected by Redcliffe Labs is governed by Redcliffe Lab’s privacy policy, a copy of which is available for review on the Redcliffe Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

No warranties

1. All Rewards and other content on the Redcliffe Loyalty Program website are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from Redcliffe Labs either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
2. Redcliffe Labs does not warrant or represent that the content on the Redcliffe Loyalty Program Website or any Linked Site is complete or up-to-date. Redcliffe Labs is under no obligation to update any content on the Redcliffe Loyalty Program Website or any Linked Sites. Redcliffe Labs may change the content or make improvements or changes on the Redcliffe Loyalty Program Website at any time without notice.

Limitation of liability

1. The information, products, and descriptions of Rewards and other services published on the Redcliffe Loyalty Program Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information obtained through the Redcliffe Loyalty Program Website or any Linked Site or your reliance on any Reward obtained.
2. You expressly acknowledge and agree that Merchants are independent contractors none of whom are employees or agents of Redcliffe Labs.
3. We reserve the right to seek all remedies available at law and in equity for any misuse of the Redcliffe Loyalty Program Website and/or violations of these Terms and Conditions, including the right to block access to the Redcliffe Loyalty Program from particular internet address. You are deemed to have consented to receive communication from us electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing.

Copyright/Trademarks

The trademarks, logos, and service marks (collectively referred to as "Marks") displayed on the Redcliffe Loyalty Program Website belongs to Redcliffe Labs. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without the written permission of Redcliffe Labs, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the Redcliffe Loyalty Program Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works, or using any Content available on or through the Redcliffe Loyalty Program Website for commercial or public purposes.

Changes or termination

1. Redcliffe Labs may change the rules applicable to the Redcliffe Loyalty Program (including all or part of these Terms and Conditions) in whole or in part, at any time without notice. However, Redcliffe Labs will make reasonable efforts to give you prior notice of the changes and any such changes to the rules applicable to the Redcliffe Loyalty Program shall apply with effect from the first date of their publication.
2. Redcliffe Labs has the right to terminate the Redcliffe Loyalty Program` at any time.
3. Redcliffe Labs reserves the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions made by Redcliffe Labs shall be final and conclusive in each case. These Terms and Conditions supersede all previously published terms and conditions in respect of the Redcliffe Loyalty Program.
4. Redcliffe Labs shall not be liable for any loss or damage, whether direct or indirect, resulting from the termination or change of the Redcliffe Loyalty Program or any of the services, benefits, facilities, or arrangements which are available to Members according to the Redcliffe Loyalty Program.

Law and jurisdiction

These Terms and Conditions and the relationship between Redcliffe Labs and you are governed by laws in India. By completing and submitting an Enrolment Form to join the Redcliffe Loyalty Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.

Privacy policy

Any personal information about you which you supply us with or we collect about you is governed by Redcliffe Lab’s privacy policy, a copy of which is available for review on the Redcliffe Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

Law and jurisdiction

These Terms and Conditions and the relationship between us and you are governed by laws in India. By completing and submitting an Enrolment Form to join the Redcliffe Referral Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.

Content

Redcliffe Labs website may include third-party website links. Redcliffe Labs should not be held responsible for images, videos or such contents posted on websites other than https://redcliffelabs.com/. Users should assess the applicable conditions or refer to the company’s Privacy Policy before using it. Redcliffe Labs does not hold the responsibility of and does not intend to endorse any content, review, video, media publications, services or materials on or posted on third party sites. Users should access content or materials posted on third party websites at their own risk.

Content or material submitted or published on other platforms or web pages should respect intellectual property rights. Redcliffe Labs should be notified if the content located on or linked by the site violates the copyright. Redcliffe Labs holds rights to delete or disable all links containing such content or materials. In the case of a user who may breach or repeatedly infringes upon the copyrights or other content of Redcliffe Labs or others, Redcliffe Labs may, in its choice, dismiss or deny access to and use of the Website and/or Services.

PC-PNDT Act

Redcliffe Labs strongly agrees that pre-natal gender screening and pre-natal gender selection are illegal in India. It strongly follows the terms and conditions as mentioned in the PCPNDT Act. The Act strictly prohibits sex determination or disclosure of the gender of the fetus. Redcliffe Labs supports the prohibition of any content, video, graphic representation and review associated with the prenatal determination of sex. The person who does not abide by the provisions of this Act is bookable with imprisonment and a fine. Redcliffe Labs does not endorse or promote any publication of content (on website or media) or validate any technique or treatment pertaining to sex determination or gender selection. Patient reviews or testimonials are purely third-party content and Redcliffe Labs cannot manage or control such activities. Through its website or webpage, Redcliffe Labs by no means associates itself with any prohibited content.

Video Disclaimer

The views and opinions mentioned in the video content do not reflect or represent any endorsement by Redcliffe Labs or its affiliates.

The video content has been mentioned as a piece of information and awareness only. Redcliffe Labs hereby does not promote viewers to conclude anything in terms of medical consultation, diagnosis, and treatment. Redcliffe Labs strongly recommends its viewers or users take the right guidance or medical advice from their physician to make the best choice for their health.

The medical advice or information on the site should be considered as an informative content and should not be used for a purpose of diagnosis or treatment without the intervention or recommendation of a certified medical practitioner.

Fee packages, Payments and Taxes

• The User agrees to do all the payments in regards to consultation fees and other fees pertinent to User’s access to Services and the User shall not evade the fee structure. The fee is reliant on the Package that User buys and not on authentic usage of the Services.

• Each User / member is solely accountable for payment of all taxes, lawful compliances, and statutory registrations and reporting. Redcliffe Labs in no way can be held responsible for any of the taxes levied except for its own income tax.

• Users can pay the fees online through the facility available on the Redcliffe Labs Website. Redcliffe Labs is not responsible for any loss or damage caused to User during the process of making online payment as the third party payment merchants or apps are beyond the control of Redcliffe Labs. Users can also choose to pay the fees offline.

• All payments are exclusive of applicable taxes.

• Redcliffe Labs holds all the rights to alter the fee structure by updating the fee structure on the Website which one can consider as valid and agreed communication.

• In order to process the payments, Redcliffe Labs might need credentials of User’s bank account, credit or debit card number, etc.

Refund Policy

This policy is made to ensure proper transparency between the Customer & Company.

Any Customer desirous of making a refund request need to follow the guideline as have been laid down in this document.

CANCELLATION BY COMPANY:

In case of Cancellation or Non-confirmation of booking by Redcliffe Labs for any reason, including but not limited to non-availability of the technical or human resources, the Customer shall have the option to either re-schedule the test or to request for refund in which case, complete refund shall be issued to the Customer.

REFUND BY THE CUSTOMER:

In the event that a customer wishes to cancel any test(s) ordered from the Company, they may do so within 5 days of placing the order. To initiate a refund, the customer must provide written request/notice to the Company via email or certified mail. Refund requests can be made by writing to the Company at [email protected] with the subject line “Refund Request: [Booking ID]”. The Customer shall provide the following information:

1. Booking ID
2. Name of the Customer
3. Contact Number
4. Bank Account Number and IFSC Code

The Refund shall be initiated by the Company after reasonable validation of the information received by the Company.

REFUND

The Company, on receiving a valid request, shall initiate the refund process and the Customer shall receive the amount within 5-7 days from the date of refund intimation. This is subject to any clearance where 3 rd party payment aggregators are involved, in which case, the payment shall be refunded back with 15 days.

DISCLAIMER:

1. Redcliffe Labs shall not be responsible in any way for any hassle or loss caused to the user because of rescheduling or cancellation of the booking. Further Redcliffe Labs reserves the right to reject service at any time without offering any reasons.
2. The Customer needs to validate any deficiency in the services offered by the Company to the reasonable satisfaction of the Company and provide cogent documentary evidence in support of the same.
3. For any report comparisons beyond 3 days will not be considered. The third-party reports or doctor Consultations submitted to rebut the report shall be dated either 3 days before or after the reports issued by the Company.
4. For any report comparisons beyond 3 days will not be considered. The third-party reports or doctor Consultations submitted to rebut the report shall be dated either 3 days before or after the reports issued by the Company.
5. Customer understands and acknowledges that the decision taken by the Company in regard to this Refund Policy or any matter hereunder shall be final.
6. The Company reserves the right to continue or discontinue any offers and promotions on the services provided at any time.
7. The Company reserves the right to deduct processing charges from the refunded amount to cover the costs incurred during the refund process. These charges are imposed to cover administrative and transactional expenses associated with processing refunds and are non-refundable.

By placing an order for a test with the Company, the Customer agrees to this Refund policy and acknowledges that failure to comply with the terms and conditions set forth may result in the forfeiture of their refund.

The Company reserves the right to modify this Refund policy at any time without prior notice to customers. The same shall be updated from time to time on Company’s website.

Indemnification

Users hereby agree to preserve, indemnify and hold the Company and keep the Company and its associates and each of their respective officers, clients, directors, employees, agents, or representatives harmless from and against all third party activities, proceedings, claims, liabilities (including legal liabilities), penalties, demands and pricing (including without limitation, permissible costs on a solicitor/attorney and own client basis), damages, losses and/or expenses however taking place out of or resulting from:

1. Your use of the Website or the Services and violation of any of the Terms and Conditions by You; or

2. any claim or proceeding brought in by a third party against the Company because of the Infringement by users of any intellectual property rights of that third party.

Confidentiality

For the Company’s Terms of Use, “Confidential Information” refers to all nonpublic data revealed by a Party or its employees, clients, or contractors (cooperatively, the “Disclosing Party”) to the other Party, its associates its employees, clients, or contractors (cooperatively, the “Receiving Party”) that is elected as confidential or that, provided the nature of the data or the circumstances surrounding its disclosure, practices should be referred to as confidential. Confidential Information includes concerning Company, nonpublic information associated with the Company’s technology, procedures, processes, customers, business proceedings and operating processes, promotional and marketing activities, finances, and other business events, etc. and about the users, the personal information disclosed by Users while booking and the information relating to User’s Account, username or password, and User’s test report(s).

The Receiving Party will, always preserve, and cause its agents, clients, employees, contractors, and associates to preserve the confidentiality of all Confidential Information. The Receiving Party will acquire all reasonable measures to avoid revelation, distribution, or unauthorized use of Confidential Information by it or any third party. The Receiving Party will not use the Confidential Information of the Disclosing Party for any rationale whatsoever other than those purposes set forth herein.

Usage and Transfer of Personal Information

Redcliffe Labs website may include pages that provide users with the opportunity to provide us with Personal Information about themselves which shall be considered as per the Privacy Policy of Redcliffe Labs. Further users may agree to the following Terms of Use:

Collection and Delivery are reliant on several practical and value parameters. Redcliffe Labs assumes no responsibility towards any time delay caused on account of the above factors essential for review, analysis reporting and third-party service delay outside of our control. Redcliffe Labs does not offer any medical advice and services offered must not be considered as an alternative for professional medical advice, diagnosis or treatment. Take proper guidance or medical advice from the professionals prior to booking a test for any medical condition. Please correlate clinically.

Redcliffe Labs shall not be held liable in any manner for the genuineness of the personal information or sensitive personal data or information provided by the User to Redcliffe Labs or any other person acting on behalf of the company.

The User is to be held liable for maintaining the privacy of their account access information and credentials and restricting any unlawful access and use of Services through the Redcliffe Labs website. The User shall be held responsible for all uses of the User’s credentials, whether or not approved by the User. The User shall instantly inform Redcliffe Labs of any actual or suspected unlawful use of the User’s account or password.

If a User provides any information that is false, inaccurate, outdated or incomplete (or proves to be false, inaccurate, outdated or incomplete), or Redcliffe Labs has reasonable grounds to believe that such information is incomplete, Redcliffe Labs holds the right to suspend or terminate such account at its sole discretion.

Users do hereby permit Redcliffe Labs and its associated members to collect the electronic copy of the report from our Diagnostic centre/ Labs and offer the same to the Users.

Modification of Terms of Service

Redcliffe Labs reserves all the rights to modify and update these Terms of Use and the Privacy Policy at any time without prior notice. As such, users are requested hereby to periodically evaluate these Terms of Use, our Privacy Policy, and any other guidelines that may be available on this Website, each of which are available through the Website homepage. Continual practice of our Services will be considered acceptance of any modifications. The User hereby agrees that, during the period of this Contract, we may alter or modify the Terms and Conditions, and amend the services offered under this Agreement. Any such modification or change will be requisite and useful instantly on release of the modified Agreement or change to the Service(s) on our website. Unless we explicitly inform otherwise, these terms integrate and replace any other terms related to the Services.

Redcliffe Labs reserves all the rights to suspend service, or deny admittance to anyone who violates our policies or the terms and conditions mentioned herein, without prior notice or warning.

User consent

All Users / Patients herein referred as 'I/We' of the Website employing using/browsing the Website and in any manner reaching out to the Company either through a call or message or email or social channel / in person or through any other way hereby consent to the following.

• I/ We are inclined to opt for a diagnostic test of my own choice as required or as the case may be.

• I / We are aware that the 'Company' is providing diagnostic test services to assist us in getting sample collection, sample processing & reporting done in a timely manner from its network of certified labs either of it’s own or of any third party.

• I / We understand that the 'Company' that includes its staff, representatives, employees etc., do not provide any medical opinion or counselling.

• I/we understand that the Company is not responsible for checking the need or genuinity of the prescription provided by us and is not responsible for the tests being prescribed in any manner.

• I / We understand that Pre Conception and Pre-Natal Diagnostic Technique for Sex Selection (Gender Selection) is prohibited in India and is a punishable offence. The Company being an Indian entity, does not aid, assist or support the same in any part of the world or in any way.

• I / We understand that we shall look at our own legal opinion/ guidance before opting for any particular services from the Company.

• I/ we understand that 'Company' has zero-tolerance for unethical practices including but not limited to 'Gender Selection' and any violation of the laws of the land, I/we shall be solely liable and responsible.

• I hereby authorize and give my consent to the Company to send me, either through itself or through any third party service provider, from time to time various information / sms / email / alerts / Whatsapp / notification / other messages or calls or commercial communication, and other services on my telephone or mobile numbers given by me to the Company whether these numbers are registered with National Do Not Call Registry / listed in National Customer Preference Register or not. I agree to receive Whatsapp or through any other medium any update from the Company and this shall act as an explicit consent for the same. I also confirm that by sending any of such messages / calls, I will not hold the Company and its third party service provider liable / institute compliant under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

• I/ we have made true and correct representations including the ones stated herein and shall indemnify/keep the Company indemnified as the case may be for any breach or violation of the stated terms or laws of the land.

• I / We understand that the Company shall not be liable for any medical opinion/negligence or any medico-legal aspect.

• I/we have thoroughly understood the Terms & Conditions stated herein and shall be solely responsible for not abiding any such terms or violation of the laws of the land in any nature.

Miscellaneous

Governing law and Dispute Resolution- The contract and Terms and Conditions shall be governed by and build in accordance with the lawful policies of India only without reference to disagreement of laws, standards and all disputes arising in connection hereto shall be subject to the restricted authority of the courts of New Delhi, India.

Assignability - The Company may allocate any of its duties/obligations to any other Person without prior intimation to the User/Customer, at its sole discretion. However, you shall not allocate, sub-license or otherwise transmit any of your rights under this policy to the third party, unless a written permission is taken from the Company.

Severability - If any provision of these Terms of Use is found to be unlawful, the invalidity of that provision will not impact the authority of the remaining provisions of the Terms and Conditions, which shall remain in full force and outcome.

Waiver - Failure by the Company to work on any right or remedy under these Terms and Conditions does not comprise a waiver of that right or remedy.

Force Majeure – Redcliffe Labs is not responsible for failure to perform any of its liabilities if such failure is as a result of Acts of God (for example; fire, flood, earthquake, storm, hurricane or other natural calamity), conflict, hostilities (regardless of whether war is declared), civil war, upheaval, revolt, insurrection, military or seized power or confiscation, terrorist activities and nationalization.

Grievance Redressal: The Company shall attempt to deal with grievances or complaints of the Users/customers to the extent possible. Towards this the Company is dedicated to outline a Grievance Redressal Cell, which can be reached on the phone number as provided in the Website or may mail to [email protected].

External Links

This Website may include hyperlinks to third party website(s) controlled by parties other than the Company. Such hyperlinks are provided for general reference only. The Company does not take control of third party website(s) and is not accountable for the content they choose to represent or publish. The Company’s inclusion of hyperlinks to third party website(s) does not involve any endorsement of the material on third party website(s) or any connection with their operators.

The Company is not liable for any form of communication, whatsoever, received by You from any third party website(s) or for any errors, omissions, or demonstrations on any third part website(s). The Company does not approve any advertiser on any such website(s) in any way.

Communication with the Customers/Users

At Redcliffe Labs, we prioritize and value our customers’ privacy and security and thus we ensure the confidentiality of their data intact with us. By accepting our terms and policies, customers or users give Redcliffe Labs the consent to contact them with required information on our services via our telemarketing / telecalling services, which will be helpful for our users, even if their number is registered in NDNC ( National do not call registry) or DND (Do not disturb).

Redcliffe Labs 'Terms of Use' and 'Privacy Policy' comprises a binding contract between Users and the Company, and is agreed by You upon your use of the redcliffelabs.com.