REDCLIFFE LABS TERMS OF USE

Any personal information about you which you supply us with, or we collect about you is governed by Redcliffe Lab’s privacy policy, a copy of which is available for review on the Redcliffe Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

These Terms and Conditions and the relationship between us and you are governed by laws in India. By completing and submitting an Enrolment Form to join the Redcliffe Referral Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.

Redcliffe Labs website may include third-party website links. Redcliffe Labs should not be held responsible for images, videos or such contents posted on websites other than https://www.redcliffelabs.com/. Users should assess the applicable conditions or refer to the company’s Privacy Policy before using it. Redcliffe Labs does not hold the responsibility of and does not intend to endorse any content, review, video, media publications, services or materials on or posted on third party sites. Users should access content or materials posted on third party websites at their own risk.

Content or material submitted or published on other platforms or web pages should respect intellectual property rights. Redcliffe Labs should be notified if the content located on or linked by the site violates the copyright. Redcliffe Labs holds rights to delete or disable all links containing such content or materials. In the case of a user who may breach or repeatedly infringes upon the copyrights or other content of Redcliffe Labs or others, Redcliffe Labs may, in its choice, dismiss or deny access to and use of the Website and/or Services.

Redcliffe Labs strongly agrees that pre-natal gender screening and pre-natal gender selection are illegal in India. It strongly follows the terms and conditions as mentioned in the PCPNDT Act. The Act strictly prohibits sex determination or disclosure of the gender of the fetus. Redcliffe Labs supports the prohibition of any content, video, graphic representation and review associated with the prenatal determination of sex. The person who does not abide by the provisions of this Act is bookable with imprisonment and a fine. Redcliffe Labs does not endorse or promote any publication of content (on website or media) or validate any technique or treatment pertaining to sex determination or gender selection. Patient reviews or testimonials are purely third-party content on third party websites and Redcliffe Labs cannot manage or control such activities. Through its website or webpage, Redcliffe Labs by no means associates itself with any prohibited content.

The views and opinions mentioned in the video content do not reflect or represent any endorsement by Redcliffe Labs or its affiliates.

The video content has been mentioned as a piece of information and awareness only. Redcliffe Labs hereby does not promote viewers to conclude anything in terms of medical consultation, diagnosis, and treatment. Redcliffe Labs strongly recommends its viewers or users take the right guidance or medical advice from their physician or doctors to make the best choice for their health.

The medical advice or information on the site should be considered as an informative content and should not be used for a purpose of diagnosis or treatment without the intervention or recommendation of a certified medical practitioner.

The Company, on receiving a valid request, shall initiate the refund process and the Customer shall receive the amount within 5-7 days from the date of refund intimation (This would be valid for the refund getting processed offline). This is subject to any clearance where 3rd party payment aggregators are involved, in which case, the payment shall be refunded back within 15 days.

Users hereby agree to preserve, indemnify and hold the Company and keep the Company and its associates and each of their respective officers, clients, directors, employees, agents, or representatives harmless from and against all third party activities, proceedings, claims, liabilities (including legal liabilities), penalties, demands and pricing (including without limitation, permissible costs on a solicitor/attorney and own client basis), damages, losses and/or expenses however taking place out of or resulting from:

For the Company’s Terms of Use, “Confidential Information” refers to all non-public data revealed by a Party or its employees, clients, or contractors (cooperatively, the “Disclosing Party”) to the other Party, its associates its employees, clients, or contractors (cooperatively, the “Receiving Party”) that is elected as confidential or that, provided the nature of the data or the circumstances surrounding its disclosure, practices should be referred to as confidential. Confidential Information includes concerning Company, non-public information associated with the Company’s technology, procedures, processes, customers, business proceedings and operating processes, promotional and marketing activities, finances, and other business events, etc. and about the users, the personal information disclosed by Users while booking and the information relating to User’s Account, username or password, and User’s test report(s).
The Receiving Party will, always preserve, and cause its agents, clients, employees, contractors, and associates to preserve the confidentiality of all Confidential Information. The Receiving Party will acquire all reasonable measures to avoid revelation, distribution, or unauthorized use of Confidential Information by it or any third party. The Receiving Party will not use the Confidential Information of the Disclosing Party for any rationale whatsoever other than those purposes set forth herein.

Redcliffe Labs website may include pages that provide users with the opportunity to provide us with Personal Information about themselves which shall be considered as per the Privacy Policy of Redcliffe Labs. Further users may agree to the following Terms of Use:
Collection and Delivery are reliant on several practical and value parameters. Redcliffe Labs assumes no responsibility towards any time delay caused on account of the above factors essential for review, analysis reporting and third-party service delay outside of our control. Redcliffe Labs does not offer any medical advice and services offered must not be considered as an alternative for professional medical advice, diagnosis or treatment. Take proper guidance or medical advice from the professionals prior to booking a test for any medical condition. Please correlate clinically.
Redcliffe Labs shall not be held liable in any manner for the genuineness of the personal information or sensitive personal data or information provided by the User to Redcliffe Labs or any other person acting on behalf of the company.
The User is to be held liable for maintaining the privacy of their account access information and credentials (username & password) and restricting any unlawful access and use of Services through the Redcliffe Labs website/App. The User shall be held responsible for all uses of the User’s credentials, whether or not approved by the User. The User shall instantly inform Redcliffe Labs of any actual or suspected unlawful use of the User’s account or password.
If a User provides any information that is false, inaccurate, outdated or incomplete (or proves to be false, inaccurate, outdated or incomplete), or Redcliffe Labs has reasonable grounds to believe that such information is incomplete, Redcliffe Labs holds the right to suspend or terminate such account at its sole discretion.
Users do hereby permit Redcliffe Labs and its associated members to collect the electronic copy of the report from our Diagnostic centre/ Labs and offer the same to the Users.

Redcliffe Labs reserves all the rights to modify and update these Terms of Use and the Privacy Policy at any time without prior notice. As such, users are requested hereby to periodically evaluate these Terms of Use, Privacy Policy, and any other guidelines that may be available on this Website, each of which are available through the Website homepage. Continual practice of our Services will be considered acceptance of any modifications. The User hereby agrees that, during the period of this Contract, we may alter or modify the Terms and Conditions, and amend the services offered under this Agreement. Any such modification or change will be requisite and useful instantly on release of the modified Agreement or change to the Service(s) on our website. Unless we explicitly inform otherwise, these terms integrate and replace any other terms related to the Services.
Redcliffe Labs reserves all the rights to suspend service, or deny admittance to anyone who violates our policies or the terms and conditions mentioned herein, without prior notice or warning.

All Users / Patients herein referred as 'I/We' of the Website employing using/browsing the Website and in any manner reaching out to the Company either through a call or message or email or social channel / in person or through any other way hereby consent to the following.

I/ We are inclined to opt for a diagnostic test of my own choice as required or as the case may be.

I / We are aware that the 'Company' is providing diagnostic test services to assist us in getting sample collection, sample processing & reporting done in a timely manner from its network of certified labs either of it’s own or of any third party.

I / We understand that the 'Company' that includes its staff, representatives, employees etc., do not provide any medical opinion or counselling, except where the Customers opts in for the optional Report Counselling

I/we understand that the Company is not responsible for checking the need or genuinity of the prescription provided by the customer/user and is not responsible for the tests being prescribed in any manner.

I / We understand that Pre Conception and Pre-Natal Diagnostic Technique for Sex Selection (Gender Selection) is prohibited in India and is a punishable offence. The Company being an Indian entity, does not aid, assist or support the same in any part of the world or in any way.

I / We understand that we shall look at our own legal opinion/ guidance before opting for any particular services from the Company.

I/ we understand that 'Company' has zero-tolerance for unethical practices including but not limited to 'Gender Selection' and any violation of the laws of the land, I/we shall be solely liable and responsible.

I hereby authorize and give my consent to the Company to send me, either through itself or through any third party service provider, from time to time various information / sms / email / alerts / Whatsapp / notification / other messages or calls or commercial communication, and other services on my telephone or mobile numbers given by me to the Company whether these numbers are registered with National Do Not Call Registry / listed in National Customer Preference Register or not. I agree to receive Whatsapp or through any other medium any update from the Company and this shall act as an explicit consent for the same. I also confirm that by sending any of such messages / calls, I will not hold the Company and its third party service provider liable / institute compliant under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

I/ we have made true and correct representations including the ones stated herein and shall indemnify/keep the Company indemnified as the case may be for any breach or violation of the stated terms or laws of the land.

I / We understand that the Company shall not be liable for any medical opinion/negligence or any medico-legal aspect.

I/we have thoroughly understood the Terms & Conditions stated herein and shall be solely responsible for not abiding any such terms or violation of the laws of the land in any nature.

Governing law and Dispute Resolution- The contract and Terms and Conditions shall be governed by and build in accordance with the lawful policies of India only without reference to disagreement of laws, standards and all disputes arising in connection hereto shall be subject to the restricted authority of the courts of New Delhi, India.

Assignability - The Company may allocate any of its duties/obligations to any other Person without prior intimation to the User/Customer, at its sole discretion. However, you shall not allocate, sub-license or otherwise transmit any of your rights under this policy to the third party, unless a written permission is taken from the Company.

Severability - If any provision of these Terms of Use is found to be unlawful, the invalidity of that provision will not impact the authority of the remaining provisions of the Terms and Conditions, which shall remain in full force and outcome.

Waiver - Failure by the Company to work on any right or remedy under these Terms and Conditions does not comprise a waiver of that right or remedy.

Force Majeure – Redcliffe Labs is not responsible for failure to perform any of its liabilities if such failure is as a result of Acts of God (for example: fire, flood, earthquake, storm, hurricane or other natural calamity), conflict, hostilities (regardless of whether war is declared), civil war, upheaval, revolt, insurrection, military or seized power or confiscation, terrorist activities and nationalization.

Grievance Redressal: The Company shall attempt to deal with grievances or complaints of the Users/customers to the extent possible. Towards this the Company is dedicated to outline a Grievance Redressal Cell, which can be reached on the phone number as provided in the Website or may mail to [email protected]. You can also find escalation matrix on the website where complete details are mentioned for support and grievance redressal.

This Website may include hyperlinks to third party website(s) controlled by parties other than the Company. Such hyperlinks are provided for general reference only. The Company does not take control of third-party website(s) and is not accountable for the content they choose to represent or publish. The Company’s inclusion of hyperlinks to third party website(s) does not involve any endorsement of the material on third party website(s) or any connection with their operators.

The Company is not liable for any form of communication, whatsoever, received by You from any third-party website(s) or for any errors, omissions, or demonstrations on any third part website(s). The Company does not approve any advertiser on any such website(s) in any way.

At Redcliffe Labs, we prioritize and value our customers’ privacy and security and thus we ensure the confidentiality of their data intact with us. By accepting our terms and policies, customers or users give Redcliffe Labs the consent to contact them with required information on our services via our telemarketing / tele calling services, which will be helpful for our users, even if their number is registered in NDNC ( National do not call registry) or DND (Do not disturb).

Redcliffe Labs 'Terms of Use' and 'Privacy Policy' comprises a binding contract between Users and the Company and is agreed by You upon your use of the redcliffelabs.com.

In the event that a customer requests to book a health test within the next 2 hours on an urgent basis, an additional Express Slot Charge will be applicable. This will be applicable over and above the current package price and discounts. This will be applicable for VIP members as well.

The Express Slot Charge is applicable only for health test bookings made within the specified 2-hour window. This service is subject to availability and may not be always available or at all locations or for all types of health tests.

The availability of express slots for urgent health test bookings may vary depending on factors such as test type, laboratory capacity, phlebo availability and operational constraints. We strive to accommodate as many urgent requests as possible, but availability cannot be guaranteed.

The specific amount for the Express Slot Charge will be clearly communicated to the customer at the time of booking. This charge is in addition to the regular cost of the health test and any other applicable fees.

The customer agrees to pay the Express Slot Charge in full at the time of booking. The payment can be made through the available payment options provided by our service.

The Express Slot Charge is non-refundable under any circumstances, including if the customer cancels or reschedules the health test booking. The cases where reschedule has happened due to non-availability of the phlebotomist will be an exception, and the express charges will be waived off.

The booking of an express slot for a health test is considered confirmed only after the customer has completed the payment of the Express Slot Charge and received a confirmation notification from our system.

The Express Slot Charge is specific to urgent health test bookings within the designated time frame. It does not guarantee immediate availability of the test results or any other services beyond the prioritization of the booking process.

While we strive to provide timely and efficient service, we shall not be held liable for any delays or disruptions that may occur during the health test process, including but not limited to delays in sample collection, laboratory testing, or result reporting.

We reserve the right to modify or update these terms and conditions for the Express Slot Charge at any time. Any changes will be communicated to the customers through appropriate channels.

At Redcliffe Labs, we prioritize the integrity and authenticity of our reports. Each report processed by us has a QR code located in the bottom left corner. This QR code serves as proof of genuineness and verifies the accuracy of the report.

• To verify the authenticity of your report, simply scan the QR code using a QR code scanner app on your smartphone.

• The QR code should match the booking ID provided to you during the testing process.

• Any tampering, cutting, or discrepancies found in the QR code, or its corresponding booking ID should be reported to us immediately.

If you encounter any issues with the QR code or suspect any form of tampering with your report, please report it to us without delay. Your cooperation helps us in taking appropriate actions against violators.

Any instances of tampering or forgery of our reports will result in strict actions being taken against the individuals or organizations involved. We are committed in maintaining the highest standards of integrity and accuracy in all our testing procedures.

For any inquiries or reports regarding the authenticity of our reports, please contact our customer support team at [email protected].

By using our services and accessing our reports, you acknowledge and agree to the terms outlined in this disclaimer regarding report authenticity.

Report Consultation is a value add-on for our patients to discuss their report results and these consults do not result in any prescription being written or shared.

These Terms and Conditions form the basis of the VIP Membership Program (hereinafter referred to as the “Redcliffe Loyalty Program”]. They apply to the relationship between you (being a Member (or prospective Member) of the Redcliffe Loyalty Program, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly), are intended to protect both you and Redcliffe Labs. It is your responsibility to read and understand them; they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. In these Terms and Conditions, the words defined in clause 14 shall have the meanings given to them in that clause. These Terms and Conditions are effective as on the date of their publication and may be changed/modified/terminated by Redcliffe Labs at any time.

By completing and submitting the VIP Membership or Enrolment form to join the Redcliffe Loyalty Program you are signifying your acceptance of these Terms and Conditions.

Your enrolment in the loyalty program will commence upon completing the payment for VIP membership

Unless Redcliffe Labs expressly specifies otherwise (at its sole discretion), membership of the Redcliffe Loyalty Program is open only to individuals, it is not open to companies, trusts, partnerships, or other entities.

Redcliffe Loyalty Program is not transferable

Redcliffe Loyalty Program shall only be open to direct customers. This precludes and bars anyone who is working in the capacity of a trader, distributor, reseller, commission agent, or mediator.

Subject to our acceptance of your Enrolment Form, the start date of your membership of the Redcliffe Loyalty Program will be the date on which your Enrolment Form was accepted by Redcliffe Labs, and a confirmation thereof was sent to you on the email address/WhatsApp number mentioned in the Enrolment form.

The validity of your plan will depend on the plan you select.

It is your responsibility to ensure that you take appropriate care of your credentials to prevent unauthorized persons from accessing your Redcliffe Loyalty Program membership account. Redcliffe Labs assumes no responsibility for and is not liable for any unauthorized access by third parties to a member's account and/or account information, including but not limited to any unauthorized award transaction made from the account, except as provided under applicable laws. Redcliffe Labs assumes no obligation to re-credit any unauthorized mileage withdrawal made by third parties. Redcliffe Labs reserves the right to review, in its sole discretion, requests for re-crediting unauthorized mileage withdrawals provided such request is made to Redcliffe Loyalty Program within three months of the unauthorized withdrawal.

If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you apply, which will determine the maximum total discount you can receive.

In the event of service deactivation in a particular city, customers who have utilized VIP features more than once will not be eligible for refunds; however, those who haven't utilized the services will be eligible for a refund after the organization validate the customer profile.

Redcliffe Labs may accept or reject any application for the Redcliffe Loyalty Program, at its sole discretion.

Any misuse of Rewards or any other features, benefits, and services provided to you as a Member, is prohibited and will cause your Redcliffe Loyalty Program membership to be canceled with immediate effect unless decided otherwise. Misuse includes, but is not limited to:

Engaging in any illegal or fraudulent activities;

Giving misleading information to Redcliffe Labs, and/or any representatives of Redcliffe Labs;

Refusing to follow instructions given by Redcliffe Labs and/or its representatives to audit your Redcliffe Loyalty Program.

Redcliffe Labs has the right to investigate your Redcliffe Loyalty Program membership account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your Redcliffe Loyalty Program account and/or accumulated Red Cash for any redemptions for Rewards.

Redcliffe Labs may choose to take legal action against any Member in case of any breach of any provision of these Terms and Conditions.

You will be required to provide Redcliffe Labs with a valid and up-to-date mailing/postal address/email address/WhatsApp number. If you change your mailing/postal address and/or email address/WhatsApp number, you should notify Redcliffe Labs via the Redcliffe official Support channels as soon as possible.

You must notify Redcliffe Labs without any delay, via the Redcliffe Support , of any changes/corrections to your name and/or date of birth, A passport copy or relevant document is required and must be submitted to the Redcliffe Support via email/WhatsApp.

Enrolment in the Redcliffe Loyalty Program shall entitle You to enjoy a 10% discount (“Discount”) across the applicable pathology tests. This discount can or cannot be clubbed with any other discounts or offers that Redcliffe Labs may be running from time to time.

If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you apply, which will determine the maximum total discount you can receive. The final discount for such cases shall be decided as per the upper limit percentage pre-defined for the respective coupon code.

You shall also be entitled to the following benefits under the Redcliffe Loyalty Program:

No convenience fee or sample collection for Premium slots except express slots.

Above benefits can be used by you for only 10 bookings for each month. Bookings made more than 10 bookings per month shall be chargeable as per the regular applicable rates.

Any personal information explicitly or implicitly provided by you or collected by Redcliffe Labs is governed by Redcliffe Lab’s privacy policy, a copy of which is available for review on the Redcliffe Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

All Rewards and other content on the Redcliffe Loyalty Program website are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from Redcliffe Labs either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

Redcliffe Labs does not warrant or represent that the content on the Redcliffe Loyalty Program Website or any Linked Site is complete or up-to-date. Redcliffe Labs is under no obligation to update any content on the Redcliffe Loyalty Program Website or any Linked Sites. Redcliffe Labs may change the content or make improvements or changes on the Redcliffe Loyalty Program Website at any time without notice.

The information, products, and descriptions of Rewards and other services published on the Redcliffe Loyalty Program Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information obtained through the Redcliffe Loyalty Program Website or any Linked Site or your reliance on any Reward obtained.

We reserve the right to seek all remedies available at law and in equity for any misuse of the Redcliffe Loyalty Program Website and/or violations of these Terms and Conditions, including the right to block access to the Redcliffe Loyalty Program from particular internet address. You are deemed to have consented to receive communication from us electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing.

The trademarks, logos, and service marks (collectively referred to as "Marks") displayed on the Redcliffe Loyalty Program Website belongs to Redcliffe Labs. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without the written permission of Redcliffe Labs, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the Redcliffe Loyalty Program Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works, or using any Content available on or through the Redcliffe Loyalty Program Website for commercial or public purposes.

1. Redcliffe Labs may change the rules applicable to the Redcliffe Loyalty Program (including all or part of these Terms and Conditions) in whole or in part, at any time without notice. However, Redcliffe Labs will make reasonable efforts to give you prior notice of the changes and any such changes to the rules applicable to the Redcliffe Loyalty Program shall apply with effect from the first date of their publication.

2. Redcliffe Labs has the right to terminate the Redcliffe Loyalty Program` at any time.

3. Redcliffe Labs reserves the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions made by Redcliffe Labs shall be final and conclusive in each case. These Terms and Conditions supersede all previously published terms and conditions in respect of the Redcliffe Loyalty Program.

4. Redcliffe Labs shall not be liable for any loss or damage, whether direct or indirect, resulting from the termination or change of the Redcliffe Loyalty Program or any of the services, benefits, facilities, or arrangements which are available to Members according to the Redcliffe Loyalty Program.

These Terms and Conditions and the relationship between Redcliffe Labs and you are governed by laws in India. By completing and submitting an Enrolment Form to join the Redcliffe Loyalty Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.

Participation in the Program is limited to parties that lawfully can enter into and form contracts under applicable law. To begin the enrolment process, customers need to share our referral coupons with their friends and family. Once the referee uses the coupon along with the successful report generation , both the referrer and their referral will receive the discounted amount in their accounts.

1. Successful referral is defined as one wherein the Referee books the test all through the report generation. Any benefits to the Referrer shall get accrued only after the successful report generation.

2. The Referee shall be new users only

3. The Referrer will be rewarded with the offer valid at the date/time of Referee’s report generation and not with the offers running at the date/time of referring.

4. The Referrer will get a 3 vouchers per month per successful referral that shall entitle them to 100 points/100 Redcash.

5. Vouchers shall be transferable in nature only to the provided referee.

6. Vouchers will be sent on Referrer’s registered WhatsApp number for every referral, Referrer is required to generate a new link from his app in order to avail the latest rewards. If Referrer shares an older link, he may not be eligible for our latest offers

7. The referral voucher is valid for 15 days from the date of issuance.

8. The Referrer should be an existing Client/Customer with Redcliffe Labs.

1. The Referee shall be entitled to a upto 20% discount on booking of any test.

1. Any misuse of Rewards or any other features, benefits and services provided to you as a Referee, is prohibited and will cause your enrolment to this program to be cancelled with immediate effect unless we decide otherwise. Misuse includes, but is not limited to:

   • Engaging in any illegal or fraudulent activities;
   • Giving misleading information to us, and/or any representatives of ours and/or our Redcliffe Referral Program;
   • Refusing to follow instructions given by us and/or our representatives in order to audit your Redcliffe Referral Program.

2. We have the right to investigate your Redcliffe Referral Program account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your Redcliffe Referral Program account and/or accumulated Red Cash for any redemptions for Rewards.

3. We may choose to take legal action against any Member whom we find to be in breach of any provision of these Terms and Conditions.