FAQs

Redcliffe Labs is the fastest-growing network of diagnostic services offering Integrated radiology and pathology services to identify Communicable and Non- Communicable Diseases (NCDs) altering your health conditions. The primary aim of Redcliffe Labs is to make healthcare accessible and affordable for all. Early detection of health issues helps analyze the condition and take the proper measures to prevent and treat specific diseases.

Despite the competition, Redcliffe Labs is noted as the best pathology lab for qualities like :

So, what are you waiting for? Book a health test now for precise health analysis.

We at Redcliffe Labs take all the measures to ensure our customers' good health & wellness, so we validate each & every prescription shared with us. The first step to validate the prescription is to check if it is prescribed by a reliable medical practitioner, then we check the date & patient details. We will proceed further with test bookings if all the details are acceptable.

Being a client-oriented diagnostic center, we have made online health packages or test booking fast and easy. Simple steps to book a health test or package:

And it’s done. Yes, it is that easy. So, book a test with us now, and be double sure about your health & wellness.

We at Redcliffe Labs support all the reliable online payment options to ensure customer convenience. You can pay via internet banking, debit/credit card, UPI (including PayTm, GPay. and Phonepe), and wallets too.

Once you confirm the booking with Redcliffe labs, you can check the booking status in a few easy steps:

Booked the wrong test or want to reschedule the current booking? Want to cancel the test? Don’t worry; we’ve got you. Find the steps here:

You can also directly visit our help center or call us to cancel the booking.

To download an invoice for a test from Redcliffe Labs, log in to https://redcliffelabs.com and follow the simple sequential steps as detailed below.

For further reference, please check out a short video https://youtu.be/hQ020VJecd4

The Redcash Programme offers cashback rewards for booking health tests with Redcliffe Labs. New users receive 25% cashback as Redcash on their first booking. For subsequent bookings, users receive 10% cashback as Redcash.

Users can pay 5% of the actual booking amount through Redcash. Up to Rs 75 using Redcash. This can be availed once per day.

Earned Redcash would be expired if no new booking is done within 6 months from the last booking.

The diagnostic fee is charged as the part of home sample collection process, for ensuring the integrity and safety of your samples from collection to analysis.

This fee supports our commitment to quality, covering specialized temperature controlled handling, secure transportation, and rigorous testing protocols, ultimately delivering accurate and dependable diagnostic reports for enhanced patient outcomes.

With Redcliffe Labs, you can avail of all the blood tests and pathology services from the comfort of your home to ensure that all your body vitals function properly.

You can get a full-body checkup at Redcliffe labs starting at an affordable price of INR 399

You shall choose Redcliffe Labs for a full-body checkup to get accurate and reliable test reports.

Not all blood tests require fasting. If you need fasting before any tests, it will be mentioned beforehand in the instructions for test preparation.

Relax and stay calm. If you feel anxious, ask our sample collection expert to explain the process. Avoid physical activity and stress before the test; calm down and relax for at least 15 minutes before the blood withdrawal. Ensure you get enough sleep the night before.We recommend not getting out of bed suddenly to give the sample; wait for at least 3-5 minutes before giving the sample after waking up.

Take your medications as prescribed, unless advised otherwise by your doctor. Inform the sample collection expert if you are taking blood-thinning medications like heparin or warfarin, or any other specific medications such as diabetic, hypertensive, cardiac, renal, antibacterial, or biotin-containing medications. Generally, fasting means 8-12 hours unless specified otherwise.

Drink adequate water before giving the sample to ensure you are well-hydrated.

For hormone testing, follow the schedule provided by your physician, as hormone levels can vary depending on the time of day. If you experience bruising after the blood sample is taken, gently apply ice to the area, and it should recover within a few days.

Yes, you can still have a blood test during menstruation. However, if you are opting for a package that includes a urine sample, it is suggested to schedule your test after your menstruation is completed for more accurate results.

It is recommended to avoid alcohol for at least 24-48 hours before providing your sample. Avoiding caffeine is also advisable to ensure the accuracy of your test results.

We work for your convenience and make reports available online via your registered email id or WhatsApp number. If you wish to download the reports through the website, follow the below-mentioned steps:

There are different tests to check whether everything is right with the kidney or not.

For booking a report consultation, after the completion of the test at Redcliffe Labs, follow the below-mentioned steps.

Here's a quick video guide for you https://youtu.be/ADrvOa3FjZw

Sharing a prescription with Redcliffe Labs is as simple as booking a test. Check out the steps here:

You can also share prescriptions via WhatsApp. Our team will be in touch shortly.

The Company shall initiate the Refund after reasonable validation of the information received by the Company. After the company completes the validation process, an SMS containing a link to update their account details will be sent to the customer. The process of validation can take up to 72 business hours. The refund will be processed upon successfully verifying the details updated via the provided link. If the user does not share the necessary information, Redcliffe Labs cannot be held responsible for any delays in processing the refunds.

For refund, email us at care@redcliffelabs.com with the subject line “Refund Request:[Booking ID]”. You can also call or Whatsapp on 898 898 0606.Please consider providing the following information:

On receiving a valid request, Redcliffe Labs shall initiate the refund process, and the Customer shall receive the amount within 5-7 working days from the date of refund intimation (This would be valid for the refund being processed offline). This is subject to any clearance where 3rd party payment aggregators are involved, in which case, the payment shall be refunded within 15 days.

Our refunds are typically processed within the specified timeframe. However, your refund might be stuck when delays occur due to pending clearance from our payment aggregator or your bank server issues. To expedite such cases, please email care@redcliffelabs.com, including all your booking details. Our team will promptly investigate and assist in expediting your refund process.

If you've paid more than the required amount for a test booking or a discount hasn't been correctly applied, you may be eligible for a refund or adjustment. Please reach out to our customer support team at [contact information] and provide details of the overpayment or discount discrepancy. Ensure you have relevant payment documentation available for reference. We have policies in place to address such situations and will review your case promptly. Refunds or adjustments will be made in accordance with our terms and conditions. Keeping records of your transactions and any communication regarding payment issues will expedite the resolution process.

This program is meant for those customers who want to book their test on an urgent basis. If a customer requests to book a health test/package within the next 2 hours on an urgent basis, an additional Express Slot Charge of Rs 150/- will be applicable. This will be applicable over and above the selected test/package price and discounts. Express slot charges would apply to VIP members as well.

The nominal charge for an Express Slot is Rs 150. This fee covers the provision of an expedited slot for sample collection by our expert. This service ensures a quicker and prioritized collection of samples at your convenience.

The nominal charge for the Express Slot service is non-refundable, regardless of whether the test is conducted or canceled.

Yes, you can modify the scheduled test time after securing an Express Slot, subject to the availability of our sample Collection expert.

The Express Slot booking is non-transferable and can only be used by the individual who made the booking.

If you encounter any issues using the Express Slot service, please feel free to call or Whatsapp us at 898 898 0606. You can also email us at care@redcliffelabs.com.

Sometimes, we experience some latency in assigning our sample collection expert due to bandwidth crunch. If you face such issues, please send us a detailed email at care@redcliffelabs.com with your location.We will review this & provide you with an update at the earliest possible.

The VIP Program is a loyalty program that rewards our customers for continued engagement. By enrolling in this program, users gain access to various exclusive benefits tailored to their specific profile or level of participation. These benefits often include discounts, special offers, and sometimes even unique experiences or rewards unavailable to regular customers. The VIP Program aims to enhance the user experience and incentivize ongoing interaction or loyalty with the Redcliffe Labs.

Your enrolment in the loyalty program will commence upon completing the payment for your VIP membership.

Membership of the Redcliffe Loyalty Program is open only to individuals. It is not available to companies, trusts, partnerships, or other entities.

No VIP Membership is not transferable, but you can avail of the benefits for all the bookings you make from your account.

Below are some of the benefits:

Validity depends on the plan you have selected. We have two plans, i.e. Rs 99 for 1 year & Rs 199 for 3 years.

If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you use, which will determine the maximum total discount you can receive.

You can use VIP Benefits for only 10 bookings each month. Bookings made over 10 monthly bookings shall be chargeable at the regular applicable rates.

The charges for a hard copy are ₹150.

Delivery of the hardcopy takes approximately 5-7 working days.

You can place a request for the hardcopy at the time of booking for sample collection via website or application or by contacting our customer service team at 898 898 0606.

Once your consolidated reports are prepared, we will start processing for hardcopies, you can receive a tracking number by contacting our customer service team.

There are no additional charges if the hardcopy is requested for a particular booking, even if it includes multiple additional members under that booking

There are no charges if you collect the report from the lab, as the ₹150 fee applies only to logistics and delivery

You can refer your friends and family by following these steps:

You can refer as many friends and family members as you want! There is no limit to how many referrals you can make or how much you can earn through successful referrals.

A referral is considered successful when:

No, you can only earn balance for referring friends and family members who meet the following conditions:

Note: You won’t receive balances for referrals who cancel their bookings or have already used Redcliffe Labs services.

No, you cannot combine your Referral balance with other offers such as coupons or discounts during the booking process. However, you can use your Referral balance alongside a Gift Card.

No, there is no expiry date for the referral balance. You can use your referral balance at any time while making a booking.