If you have any questions regarding the terms or conditions mentioned herein, you can contact Redcliffe Lifetech customer support at [email protected].
We gather the following "personal information" about users online where they voluntarily agree to provide it to us through our website:
First Name, Last Name
Financial Information ‐ online transaction details, bank account details, email address, and physical address
Redcliffe Lifetech gathers your personal information for various authoritarian and business requirements. It includes, but is not limited to:
Examine and provide report results for the tests desired by patient
Resolve your queries for service, support, or assistance
Information related to age & gender to give reports accurately
Provide, preserve and improve our services
Maintain social history as directed by prevailing law or policy
Ensure observance of legal and regulatory needs for deterrence and revelation of frauds and crimes
Analyze our services and products and carry out customer surveys
To permit debugging, testing, and otherwise control of our platforms
We may also use your information to access your data stored by third-party platforms, including social media sites like (Facebook, Instagram, Twitter, Truecaller, LinkedIn, etc.)
Registration confirmation and password reminder
Exceptional communication related to order information, delivery information, etc
Occasional offers, if any, send exclusive offers and information regarding new product launches, Services and general info
Redcliffe life diagnostic doesn't disclose its users' personal information to any third party unless:
It is essential for providing services to, or you have allowed us to do so,
We are legally eligible to do so, i.e., in fulfilling regulatory needs or agreement to the court order or other legal/quasi-permissible process, or
It is important to protect and secure the rights or property of this website. We are not liable for any personal information which is usually accessible to the general public.
Any personal data about the users. We take ample measures to ensure that our third parties take up the practical and sensible level of security processes to ensure the safety of users' data.
Redcliffe Lifetech takes no liability for delays due to review, analysis reporting, and third-party service delay, which is outside of our control. We provide no medical advice, and information on our website must not be used as a substitute for professional medical advice, diagnosis, or treatment. Do not delay or disregard your diagnosis or medical assistance required by a qualified healthcare professional.
Redcliffe Lifetech take no responsibility for any personal or sensitive information shared by the user to Redcliffe Lifetech or any other person acting on Redcliffe Lifetech' behalf.
The user is responsible for the confidentiality, user’s access account information, sensitive passwords, unauthorized access, or service use via the website. The user’s account and password, whether authorized by a user or not, is the user’s responsibility. If a user detects any unauthorized or suspected use of their user account or password, they must notify Redcliffe Lifetech immediately.
Suppose a user provides wrong, inaccurate, or incomplete information, and Redcliffe Lifetech suspects that the shared information is incorrect; In that case, Redcliffe Lifetech reserves all the rights to suspend or terminate the user’s account at its sole discretion.
Users give authority to Redcliffe Lifetech and its officials to collect the digital report (electronic report copy) from the diagnostic center and deliver it to the user.
GPS Location from Access_Coarse_Location & Access_Fine_Location:
The app requests the GPS location for an improved user experience. The apps with location-based capabilities need permission to send notifications and use the location of your device. They will be limited if you don’t grant ‘Always’ location permission and permission to send notifications. The ‘When in Use’ permission allows for some functionality, but it’s not enough if you want to use the app when it’s not open fully. Location data is helpful for healthcare applications like Redcliffe Lifetech to get the home sample collection precisely done, share the data of nearby collection centers, pathology Lifetech, and deliver the offline reports to the exact address as and when required. However, we are not responsible if there is any data breach by the network or service provider.
Files, Images, and Videos from Read_Internal_Location or Read_External_Location:
Some pages of the healthcare app might need access to pictures, videos, or documents to allow you to take full advantage of the functionality they provide. For example, in the case of diagnostic services, granting file permissions from external and internal drives might help you upload the prescriptions and store the downloaded reports in your system. We ensure that all your data is intact and shared as per the requirements seeking your permission, but if it is a third-party data breach or due to malfunction of any of the unprotected applications in your phone hindering with the safe and secure functioning of our application, we will not seek any responsibility for the same.
Sim Serial Number From the Read_Phone State:
To protect the persistent device identifiers (IMEI/MEID, IMSI, SIM, and build serial) behind the READ_PHONE_STATE runtime permission, the Redcliffe Lifetech healthcare app does not invade the privacy and keeps your sim’s security intact.
SSID/BSSID from Access WI-Fi State:
The user is prohibited from the following actions:
Breaching or attempting to breach the website or any of Redcliffe Lifetech’s content integrity or security
Sharing or misusing any information, including (any post, job requirements, information, or hyperlink) on or through the website that is troublesome or competitive to the commercial activities of Redcliffe Lifetech
Providing any false or inaccurate information on the website
Any further unsolicited communication with other users
Use of any software, agent, or mechanism, like (robots or intelligent agents) to access or browse the website
Attempting to decode, disassemble or reverse engineer any specific website information or section
Copying any data or information available or shared by Redcliffe Lifetech
Collecting any data without data mining, limitation scrapping, or data harvesting on or concerning our services without the written consent of Redcliffe Lifetech
Infringing any local, state, national or international law
Using the website or data in any manner that could interfere with or harm the overall website’s functioning
To obtain or attention to get any sort of unauthorized access to our website and services
To obstruct or hamper the credibility, security, or performance of our services
To create an account for our services using unauthorized or automated means
One is not allowed to frame, hotlink, or deep link with any of the Redcliffe Lifetech' content
Posting anything on the website’s social media or otherwise on any social platform that is unlawful, fraudulent, defamatory, abusive, threatening, harassing, or infringing any third party’s right, including privacy or publicity rights
Posting any information on the company’s social platforms or any personal social account concerning Redcliffe Lifetech that is defamatory, harassing, abusive, threatening, or infringing the Redcliffe Lifetech' rights, including without limitation intellectual property or publicity rights
Redcliffe Lifetech do not entertain or support any of these practices and reserves all the right to remove content hampering its credibility or is unlawful within its sole discretion. Redcliffe Lifetech further holds all the rights to block or prohibit the user from accessing websites, social media pages, or web applications.
When you confirm your booking with Redcliffe Lifetech, you agree to accept the terms and conditions below.
I and any of my family members at home are not suffering from any flu-like signs & symptoms of fever, cough, sore throat, congestion, breathlessness, etc.
I, my family member, and anyone at home are not at risk from Covid 19 in any manner.
I confirm that in the last 14 days, I have not traveled anywhere internationally.
I confirm I have taken all the precautions and have not come in contact with any COVID-19-positive patient during the last 14 days.
I understand Redcliffe Lifetech is committed to taking all necessary safety and hygiene precautions to protect me, my family members, sample collection professionals, and the community. However, the company cannot be held liable in the event that someone contracts COVID-19.
Your health or diagnostic tests will only be performed at Redcliffe Lifetech, its associated partner lab nearest to you.
Every booking done for the COVID-19 test will be collected and tested by an ICMR-approved lab partner only. Therefore, your booking will be assigned to any of the nearest lab partners.
All the information that you attain or receive from Redcliffe Lifetech, and its employees, contractors, partners, sponsors, advertisers, licensors, or otherwise on the Website is for informational purposes only. The information provided on this website is not intended as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. do not disregard, avoid or delay obtaining medical advice from a qualified healthcare professional because of something that you may have read on the site.
We also recommend not using the site information for emergency medical needs. Your use of information provided on the website is solely at your own risk. nothing stated or posted on the site or available through any services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care. We do not recommend or endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by the Website, you do so solely at your own risk.
No licensed medical professional/patient relationship is created by using information provided by or through the use of the website including, but not limited to, the find a test feature, links to other sites, or any assistance we may provide to help you find an appropriate medical professional/diagnostic center or specialist in any field conducting test. We make no guarantees, representations, or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work, or other information herein.
Further, we do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. There is always the potential that a diagnostic center may not be available when you need it. This could result in having to cancel appointments, which could in turn lead to injuries. Our website and services can not be held responsible for any of these potential consequences. You are strongly advised to do your own investigation prior to selecting a healthcare diagnostic center by making confirming calls to the relevant diagnostic center. Any kind of engagement & communications with the third parties including with the diagnostic center would be on a principal-to-principal basis in your best judgment of yourself.
Our Services are provided "as is'' and without warranty of any kind. Specifically, neither ourselves nor our affiliates make any representations or warranties about the content or information provided or made available through our Services, their accuracy, completeness, or currency. Additionally, neither ourselves nor our affiliates warrant that our Services will be uninterrupted or error-free, that any defects in our Services will be corrected, or that our Services or the server that makes them available are free of viruses or other harmful components.
Along with that we also do not make any warranties or representations regarding the use of the materials in our Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise, in each case to the fullest extent permitted by applicable law. Information published or made available via our Services may refer to products, programs, or services that are not available in your region. You understand and acknowledge that your sole and exclusive remedy with respect to any defect in or dissatisfaction with our services is to cease the use of our Services. We at Redcliffe Lifetech hold the right to suspend or withdraw the whole or any part of our Services at any time without notice and without incurring any liability.
EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:
Right to information - including contact details to the DPO, the purposes for processing Personal Information and the rights of the individual.
Right to access the Personal Information that are processed.
Right to erasure ("Right to be forgotten").
Right to rectification.
Right to restriction of processing.
Right to data portability of the Personal Information supplied to us by the EU resident.
Right to object (opt-out) to processing (unless otherwise we have compelling legitimate grounds).
EU residents can exercise these rights by raising a request directly at [email protected] or contact us at the information provided in the 'Data Protection, Privacy & Grievance Support' section with specific requirements.
For any enquiry or a complaint about the how we manage and use your personal information,
or to seek to exercise your privacy rights in regards to the personal information we take care about your information
you may contact our Data Protection, Privacy & Grievance Support team as follows:
By Email : [email protected]
By Mail : H55, Electronic City, Sec 63, Noida 201301
Grievance Officer : Prince Wadhwa
In some cases, patients' reports and information is shared with physicians or healthcare professionals for proper diagnosis and treatment
Patients' report is used for billing purposes and we may also share it with insurance companies, healthcare departments, physicians for payment rationale. We ensure that patients' privacy is protected in the process
We may access your information or reports to carry our healthcare-related activities like performing a quality check for testing and quality analyses purposes
On our website, you will come across several links to third-party platforms. These links may be our company, or they may appear as content that other users generate. These linked third-party platforms are not under our control and thus we are not accountable for their actions. Before providing your data through any other website, you should analyze the terms and conditions of that website.
We may transfer the data shared by you in the event of a transfer of ownership of Redcliffe Lifetech or the attainment of substantially all the assets of Redcliffe Lifetech related to the owner who collected such information, like acquisition by or a merger with another company. When any such thing happens, Redcliffe Lifetech will inform users who have provided email addresses.
H-55, Sector 63 Road, A Block, Electronic City, Noida, Uttar Pradesh 201301.