Job Description:

Redcliffe Labs is seeking a dynamic and results-driven Sales person who has experience and ready to drive business growth.

The role involves engaging with clinics, partners and doctors to promote our services and ensure seamless execution of lab services.

Job Responsiblities:

Identify and engage with clinics, partners and doctors.

Onboard doctors and partners.

Provide end-to-end customer and partner support.

Drive business growth and manage partner relationships in the diagnostic industry.

Achieve sales targets and contribute to revenue growth.

Skills Required:

Job Description:

Achieve sales targets for genomic testing services.

Promote genomic testing solutions to doctors, clinics, hospitals, and diagnostic centers.

Provide detailed product information, address queries, and explain the benefits and applications of tests.

Develop and implement a sales plan tailored to the assigned territory.

Regularly visit healthcare professionals to build and maintain strong relationships.

Conduct market research to understand competition and customer needs.

Work with marketing teams to execute campaigns and strategies effectively.

Job Responsiblities:

Conduct market research to analyze competitors and identify new opportunities.

Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.

Maintain accurate records of sales activities, client interactions, and market feedback.

Prepare and submit periodic sales reports to the Regional Sales Manager.

Stay updated on the latest developments in genomic testing and related technologies.

Skills Required:

Job Description:

Achieve sales targets for diagnostic testing services.

Promote testing solutions to doctors, clinics, hospitals, and diagnostic centers.

Provide detailed product information, address queries, and explain the benefits and applications of tests.

Develop and implement a sales plan tailored to the assigned territory.

Regularly visit healthcare professionals to build and maintain strong relationships.

Conduct market research to understand competition and customer needs.

Work with marketing teams to execute campaigns and strategies effectively.

Job Responsiblities:

Proven sales experience in diagnostics, genomics, or healthcare services,

Excellent communication and presentation skills,

Strong negotiation and relationship-building abilities,

Ability to analyze market trends and identify business opportunities,

Ability to work independently and meet targets in a competitive environment,

Willingness to travel within the assigned territory for client meetings,

Problem-solving and decision-making capabilities,

Eagerness to stay updated on advancements in genomic testing and industry trends,

Skills Required:

Job Description:

Achieve sales targets for genomic testing services.

Promote genomic testing solutions to doctors, clinics, hospitals, and diagnostic centers.

Provide detailed product information, address queries, and explain the benefits and applications of tests.

Develop and implement a sales plan tailored to the assigned territory.

Regularly visit healthcare professionals to build and maintain strong relationships.

Conduct market research to understand competition and customer needs.

Work with marketing teams to execute campaigns and strategies effectively.

Job Responsiblities:

Conduct market research to analyze competitors and identify new opportunities.

Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.

Maintain accurate records of sales activities, client interactions, and market feedback.

Prepare and submit periodic sales reports to the Area Sales Manager.

Stay updated on the latest developments.

Skills Required:

Job Description:

Achieve sales targets for genomic testing services.

Promote genomic testing solutions to doctors, clinics, hospitals, and diagnostic centers.

Provide detailed product information, address queries, and explain the benefits and applications of tests.

Develop and implement a sales plan tailored to the assigned territory.

Regularly visit healthcare professionals to build and maintain strong relationships.

Conduct market research to understand competition and customer needs.

Work with marketing teams to execute campaigns and strategies effectively.

Job Responsiblities:

Conduct market research to analyze competitors and identify new opportunities.

Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.

Maintain accurate records of sales activities, client interactions, and market feedback.

Prepare and submit periodic sales reports to the Regional Sales Manager.

Stay updated on the latest developments in genomic testing and related technologies.

Skills Required:

Job Description:

Achieve sales targets for genomic testing services.

Promote genomic testing solutions to doctors, clinics, hospitals, and diagnostic centers.

Provide detailed product information, address queries, and explain the benefits and applications of tests.

Develop and implement a sales plan tailored to the assigned territory.

Regularly visit healthcare professionals to build and maintain strong relationships.

Conduct market research to understand competition and customer needs.

Work with marketing teams to execute campaigns and strategies effectively.

Job Responsiblities:

Conduct market research to analyze competitors and identify new opportunities.

Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.

Maintain accurate records of sales activities, client interactions, and market feedback.

Prepare and submit periodic sales reports to the Regional Sales Manager.

Stay updated on the latest developments in genomic testing and related technologies.

Skills Required:

Job Description:

Redcliffe Labs is seeking a General Physician (MBBS) to provide expert medical consultations over calls at Gurgaon locations.

The role requires delivering high-quality healthcare advice, diagnosing patients remotely, and recommending appropriate treatments or further tests, The ideal candidate will have strong communication and interpersonal skills and a commitment to delivering high-quality healthcare solutions.

Job Responsiblities:

Conduct teleconsultations with patients and provide accurate medical advice.

Diagnose health conditions based on patient symptoms and medical history.

Recommend appropriate treatments, medications, or lab tests as required.

Educate patients on disease prevention, lifestyle modifications, and treatment plans.

Ensure ethical and patient-centric medical consultations.

Offer the best possible medical solutions and guidance for patient concerns.

Analyze diagnostic reports and identify potential lead generation opportunities.

Stay updated with the latest medical guidelines and best practices.

Skills Required:

Job Description:

Redcliffe Labs is looking for a dedicated and detail-oriented Quality Analyst to join our team in Gurgaon.

This role is essential in ensuring the highest quality standards in customer interactions, identifying process gaps, and driving improvements.

The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams.

Job Responsiblities:

Conduct regular audits on calls to evaluate hygiene, transaction handling, RCA (Root Cause Analysis), CRM tagging, and other relevant metrics.

Lead feedback sessions with agents to address performance gaps and offer actionable insights for improvement.

Generate and maintain daily, weekly, and monthly quality reports to track team performance and trends.

Publish Pareto analysis (80/20 rule) to highlight areas of process improvement, focusing on key gaps and bottlenecks.

Conduct New Hire Training (NHT) batch quality sessions to ensure newly onboarded agents meet company standards.

Lead Mock Call certification sessions to evaluate agent readiness and compliance with quality standards.

Listen to calls from existing agents and NHT batches, providing valuable feedback to ensure consistent quality.

Spend at least 1 hour daily on the dialer for monitoring and evaluating ongoing performance.

Monitor and manage BQM (Business Quality Management) trends, tracking performance across various skills and metrics.

Perform random checks on the floor to ensure adherence to quality standards in real-time.

Escalate any major quality concerns to the appropriate departments for prompt resolution.

Track and follow up on repeat defaulters or agents with recurring performance issues to drive improvement.

Collaborate with the business team to work on assigned assignments, ensuring completion by the end of the business day.

Adapt to and implement new strategies or tools for continuous process improvement.

Skills Required:

Job Description:

Redcliffe Labs is seeking a dynamic and results-driven Sales person to drive business growth for CGHS, ECHS, and Ayushman Bharat healthcare projects.

The role involves engaging with government authorities, hospitals, and healthcare providers to promote our services and ensure seamless execution of the projects.

Job Responsiblities:

Identify and engage with key stakeholders in CGHS, ECHS, and Ayushman Bharat schemes, including hospitals, clinics, and government officials.

Drive sales and partnerships by promoting company services under these government schemes.

Develop and maintain relationships with empaneled hospitals and diagnostic centers.

Ensure proper documentation and compliance for smooth onboarding and execution of government health schemes.

Coordinate with internal teams to facilitate service delivery, claims processing, and issue resolution.

Conduct presentations, meetings, and training sessions to educate stakeholders about the benefits and process of these schemes.

Monitor market trends, competitor activities, and government policy changes related to the healthcare sector.

Achieve sales targets and contribute to revenue growth.

Skills Required:

Job Description:

Majorly handling CXs on their Report Related Issues/Concerns

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Customer orientation and ability to adapt/respond to different types of characters.

Very Good English Communication skills.

Job Responsiblities:

Excellent communication and problem-solving skills

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Special instructions to collect the samples, wherever needed

Clinical correlation for the abnormal results

Correlation of results with each other

Respond to and resolve customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs, acknowledging and resolving customer complaints

Ensure customer satisfaction and provide professional customer support

Follow up with customers to ensure their issues are resolved

Collect and analyze feedback after completing customer queries

Keeping records of customer interactions and complaints

Assist in training junior customer support representatives

Work collaboratively with teammates to solve customer issues quickly and efficiently

Ensure regular training of the technicians

Supporting seniors

Skills Required:

Job Description:

Dietitians and nutritionists counsel clients on nutrition issues and healthy eating habits.

Dietitians and nutritionists are experts in the use of food and nutrition to promote health and manage disease.

They plan and conduct food service or nutritional programs to help people lead healthy lives.

Job Responsiblities:

Assess the medical needs of patients over Tele-phone at primary care level by diagnosis

Consultation customer /Patient's clinical report

Patient details along with the medical history of the patient would be provided to the doctors

Suggest the required diagnostic tests based on the diagnosis

Suggest the required Supplements based on the diagnosis and generating required number of Leads everyday for Sales

Speaking to patients to learn about their health goals and dietary needs, preferences, and restrictions

Developing nutrition plans for clients

Compiling information and tracking client progress towards their health goals

Seeking and filling basic patient information database

Skills Required:

Job Description:

Looking for a dynamic person who can manage customer interactions to drive sales and ensure satisfaction through persuasive communication and detailed order processing.

Job Responsiblities:

Calling existing and potential customers to persuade them to purchase company products and

services.

Accurately recording details of customers’ purchase orders.

Processing all customer purchases accordingly.

Generating promising leads for the outside sales team to pursue.

Managing customer accounts by ensuring that existing customers remain satisfied with company

products and services.

Developing and sustaining solid relationships with customers to encourage repeat business.

Using sales scripts proffered by the company to drive sales and respond to customer rejections.

Developing in-depth knowledge of customer products and services to make suitable

recommendations based on customers' needs and preferences.

Continually meeting or exceedingly daily and monthly targets with respect to call volume and

sales.

Skills Required:

Job Description:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Customer orientation and ability to adapt/respond to different types of characters.

Very Good English Communication skills.

Job Responsiblities:

Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.

Provide accurate, valid, and complete information by using the right methods and tools.

Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Stay updated on product knowledge and company policies to provide accurate and timely information.

Collaborate with team members and other departments to ensure overall customer satisfaction.

Skills Required: