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Escalation Matrix

Level 1

For initial queries, call us at 898 898 0606 or email [email protected]. You’ll receive a response within 12 - 24 working hours.

Level 2

If your query isn’t resolved within 24 hours or you’re unsatisfied, email [email protected] with your booking ID. You’ll receive a response within 12 - 24 working hours.

Level 3

For further escalation, email [email protected] with your booking ID. You’ll receive a response within 12 hours.

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